Service Management Training based on ITIL® best practices.

IT service management (ITSM) gives your organization the integrated, process-based best practices necessary to respond to rapid change, in effective and efficient manner delivering required outcome to the business. Our ITIL® 4 certification courses help you optimize IT assets, strategies, design, transition, operation and continual service improvement across your entire organization.

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We offer Service Management consultation and ITIL® 4 Foundation International Certification Exam. Our training is lined multiple practical activities to help you put the concepts learned in ITIL® 4 Foundation into practice.

The exam voucher is included in the training course package and is concluded with International ITIL® 4 Foundation Certificate.

Training can be delivered at the customer location and customized to the customer needs.

Training is preceded by short consultation over the phone or in person to assess training requirements.

ITIL® 4 Training - The course will help you to understand:

• How modern IT and digital service organizations operate
• How value streams increase speed and efficiency
• How cultural or behavioural principles guide work that benefits the wider organization
• How to use commonly-used service management terms and concepts

ITIL®  4 Training covers:

• Key concepts of service managment
  
• Key concepts of ITIL® 4
  
• Four dimensions of seervice management
  
• The ITIL® Service Value System (SVS)
  
• Value streams and processes
  
• Service value chain, its practices, and value streams
  
• Guiding principles Management practices 15 of 34 available
  
• Practice Exam linked to Training Review

We offer Service Management consultation which includes:

• Assessment
• Design
• Improvement
• Governance

For any additional information, to book a course or an exam:

Email: esmc@smtraining.ca
Call: +1 (519) 574-0365

​ITIL® is a registered trade mark of AXELOS Limited, under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

What Our Customers Have to Say

" Very approachable instructor; humor mixed with valuable knowledge; relaxed atmosphere. 
" Trainer was very knowledgeable, funny and made training very comfortable in asking questions.
" Excellent Trainer -> Andrzej was knowledgeable, humorous and very, very approachable. He was always ready and willing to provide extra help. Course content was great (very useful). 
" The 1/2 days allowed more time to gist prepare. Really found that better than 2 or 3 solid days and immediate exam.
" I found Andrzej's teaching style refreshing, complicated concepts were explained clearly. Relevant examples in real life were presented. Understanding emphasized. Would highly recommend Andrzej to other in the ITIL realm. Thank you Andrzej!
​" I have a greater understanding of the value I give to the customers, I speak to in assisting release and deployment transitions. Pleasure to meet you Andrzej. Thank you Andrzej.